Handelsbanken Digital Payment Platforms
Leading UX design for secure, accessible payment solutions across Mastercard, Apple Pay, and Samsung Pay for everyday banking experiences
Role
Product Designer
Duration
5+ years
Year
2020-Present
Company
Handelsbanken
Services
UX Design • Digital Payment Platforms • Mobile Banking • Fraud Prevention • Digital Accessibility
Challenge
Transform complex financial transactions into intuitive, secure experiences while meeting strict banking regulations and accessibility standards. Users needed seamless payment flows across Mastercard, Apple Pay, and Samsung Pay platforms without compromising security or accessibility for all users.
Process
Conducted extensive user research with banking customers to identify pain points in digital payments across multiple platforms
Collaborated with security and fraud prevention teams to balance usability with regulatory compliance
Created accessible design patterns following WCAG guidelines for inclusive everyday banking experiences
Developed platform-specific prototypes for Mastercard, Apple Pay, and Samsung Pay integrations
Implemented comprehensive fraud prevention UX flows while maintaining user trust and ease of use
Iterated designs based on user feedback, security compliance reviews, and accessibility audits
Mobile & Responsive Design
Designed responsive flows optimized for mobile-first banking across iOS and Android platforms, ensuring consistent experience across devices with special attention to one-handed use, biometric authentication, and platform-specific payment integrations.
Outcome & Impact
Successfully launched integrated payment solutions across multiple platforms serving millions of banking customers. Enhanced digital accessibility compliance and fraud prevention measures while maintaining seamless everyday banking experiences. Solutions deployed across iOS and Android mobile applications.
